Director of Customer Success (West) - Remote

Overview

The Director of Customer Success at Transfr is responsible for guiding a team to enhance customer relationships, drive outcomes for client impact, and support company growth through effective leadership.

In Short

• Lead and oversee Customer Success Managers and Team Leads.
• Focus on onboarding, supporting, and growing customer relationships.
• Drive customer retention, satisfaction, and expansion.
• Collaborate with the Regional VP to implement customer success strategies.
• Recruit and coach teams to meet success targets.
• Manage renewals and identify upselling opportunities.
• Establish performance metrics and report insights to leadership.
• Segment customer base and tailor engagement strategies.
• Advocate for customer needs with cross-functional teams.
• Willingness to travel up to 50% of the time.

Requirements

• 8+ years in customer success or account management.
• 4+ years of people management experience preferred.
• Strong organizational and prioritization skills.
• Ability to manage multiple customer relationships.
• Technically adaptive and capable of learning new solutions.
• Adept at identifying customer risks and providing solutions.
• Strong presentation, negotiation, and analytical skills.
• Proven track record of exceeding objectives.
• Self-motivated and results-driven.
• Willingness to travel up to 50% of the time.

Benefits

• Opportunity to lead a growing team.
• Impact on customer success and company growth.
• Work in an innovative environment.
• Engage with high-profile and strategic accounts.
• Develop skills in a dynamic industry.