Director of Customer Success - Remote

Overview

The Director of Customer Success at Sylvan Health will play a critical role in enhancing customer retention and success through strategic management and operational excellence.

In Short

• Lead customer success initiatives for Sylvan Health.
• Drive customer retention and satisfaction across partnerships.
• Work cross-functionally with operations and data teams.
• Architect systems and workflows to support customer success.
• Build a high-impact customer success function from the ground up.
• Utilize data for insights to enhance partner outcomes.
• Collaborate with the SVP Operations on strategic goals.
• Focus on improving practice profitability through nutrition services.
• Integrate clinical expertise with technology in healthcare.
• Ideal for candidates with a startup background in healthcare.

Requirements

• Strong background in healthcare operations.
• Experience in customer success or related fields.
• Analytical skills and data-driven decision-making.
• Excellent communication and execution skills.
• Ability to work in a startup environment.
• Experience in building teams and workflows.
• Proven track record of driving customer outcomes.
• Passion for improving patient care through nutrition.
• Ability to work collaboratively across teams.
• Leadership experience in customer-focused roles.

Benefits

• Opportunity to shape the customer success function.
• Work with a dynamic and innovative healthcare team.
• Impact patient outcomes and practice profitability.
• Collaborative and supportive work environment.
• Engagement in a rapidly growing startup.
• Access to cutting-edge technology in healthcare.
• Professional development opportunities.
• Flexible work arrangements.
• Competitive compensation package.
• Health and wellness benefits.