Director of Customer Success - Remote

Overview

The Director of Customer Success is responsible for managing multiple existing customer accounts as well as leading the development of potential new contract manufacturing and packaging opportunities with key customers and prospects across North America.

In Short

• Achieve/exceed annual growth objectives and performance goals.
• Research and report on potential new customer opportunities.
• Develop and achieve annual account objectives for North America.
• Monitor the contract manufacturing and packaging industry.
• Proactively drive new business development activity.
• Manage customer relationship development plans.
• Facilitate plant tours, conferences, and industry events.
• Lead the customer engagement process.
• Identify and resolve startup issues for new projects.
• Manage reporting responsibilities in CRM tool.

Requirements

• 5+ years of Contract Manufacturing and/or Contract Packaging experience.
• 5+ years in CPG/FMCG, Food & Beverage or Healthcare sectors.
• Extensive customer facing and solution development experience.
• Deep understanding of manufacturing, packaging, and supply chain operations.
• Strong track record of delivering results via new business wins.
• Experience with large scale, complex selling to Fortune 500 customers.
• Strong executive presence and ability to build relationships.
• 50% travel required, primarily domestic.
• Bachelor's Degree or equivalent experience required.
• Master's Degree preferred.

Benefits

• Opportunity to work with leading brands in the industry.
• Dynamic and growth-oriented work environment.
• Collaborative team culture.
• Potential for career advancement.
• Flexible working arrangements.