Director of Customer Success - Remote

Overview

Join Sensi.AI as a key leader in our Customer Success team, guiding and inspiring a group of Customer Success Managers (CSMs) to drive renewals and deliver exceptional experiences for our customers.

In Short

• Lead a team of CSMs in maximizing customer success and retention.
• Own the Annual Recurring Revenue (ARR) retention and growth rate.
• Collaborate with implementation and support teams to enhance customer experience.
• Work cross-functionally with operations, marketing, product, and finance.
• Act as an escalation point for critical customer matters.
• Build strategic relationships with key customers and industry leaders.
• Report on customer success metrics to company leadership.

Requirements

• 5+ years of management experience in customer success.
• 10+ years in customer-facing roles.
• Proven success in hyper-growth SaaS environments.
• Ability to manage critical customer challenges effectively.
• Experience in building efficient workflows for scalability.
• Strong track record of achieving KPIs related to renewals and upsell.
• Excellent communication and interpersonal skills.
• Bachelor’s degree required.

Benefits

• Opportunities for professional growth.
• Contribute to a meaningful mission in caregiving.
• Hybrid work setup with in-office collaboration and remote flexibility.
• Diversity and inclusion in hiring practices.