Clinical Customer Success Manager - Remote

Overview

Join Our Mission at Sensi.AI. At Sensi.AI, we are dedicated to creating a world where every older adult receives the care they truly deserve. Guided by compassion and driven by innovation, we aim to redefine the future of caregiving. If you’re passionate about making a meaningful impact, join us in advancing Sensi.AI’s virtual assessment tool.

In Short

• Own the customer and lead all business efforts for your assigned portfolio of accounts post-sale.
• Take responsibility for the renewal and growth of your customers.
• Serve as the subject matter expert and trusted advisor to your customer.
• Identify and cultivate adoption and growth opportunities.
• Lead virtual and in-person executive business reviews with your customers.
• Manage onboarding of customers in tandem with clinical enablement and implementation teams.
• Develop trust and integrity with clients to evolve new customers into champions.
• Advocate for customers internally by partnering with engineering, product, and support.

Requirements

• 4+ years of customer facing experience in customer success and account management roles.
• Bachelor’s degree required.
• Confidence in being measured and compensated on key metrics like renewals and upsell.
• Prior experience in a clinical, health or home care environment is desirable.
• A great relationship builder with empathy and urgency around customer matters.
• Ability to turn data into a story of value for executive stakeholders.
• Technical aptitude and desire to become an expert in the Sensi product.
• Excellent interpersonal skills and strong communication ability under pressure.

Benefits

• Professional growth opportunities.
• Meaningful impact on products and company.
• Contribute to a mission that truly matters.