Clinical Success Manager - Remote

Overview

Tempus Next is looking to hire a Clinical Success Manager who will work closely with our operations team, sales team, product team, and clinical customer teams to help drive adoption and continued success of our Tempus Next platform. The Clinical Success Manager will be the primary point of contact for up to 5 - 7 hospital systems for the Tempus Next Oncology platform and focus on building long-term relationships with key stakeholders.

In Short

• Work with sales and implementation teams to onboard new hospital systems.
• Create dashboards to meet the needs of physicians and clinical users.
• Collaborate with the software development team to provide feedback on the Tempus Next platform.
• Train customer nurse navigators on processes and tools.
• Communicate program results and provide recommendations based on outcomes data.
• Gauge physician interest for research and case study opportunities.
• Aim for 100% account retention for all accounts.
• Provide ongoing technical support and monitor customer usage.
• Maintain Salesforce account information updated.
• Create reports to engage hospital system interest.

Requirements

• 5+ years in a clinical capacity preferred.
• Technically proficient and adaptable to new software.
• Experience with health-oriented software applications.
• Passion for oncology and improving patient experience.
• Understanding of oncology and healthcare dynamics.
• Process-oriented with experience in quality processes.
• Customer service/account management experience.

Benefits

• Full range of benefits including incentive compensation.
• Restricted stock units.
• Medical and other benefits depending on the position.