Clinical Customer Success Manager - Remote

Overview

As a Clinical Customer Success Manager at Sensi.AI, you will foster meaningful client relationships and drive their success by guiding them in adopting and leveraging our virtual assessment tool for seniors' health monitoring.

In Short

• Act as a trusted advisor to clients, providing guidance on best practices.
• Build and maintain strong relationships with clients.
• Proactively drive customer growth and monitor health metrics.
• Create compelling case studies showcasing product impact.
• Onboard new clients and ensure alignment on goals.
• Complete routine implementation training post-software launch.
• Act as the voice of the customer within the company.
• Collaborate with cross-functional teams to enhance customer experience.

Requirements

• A minimum of 3 years of clinical experience with a Bachelor’s degree in a clinical field.
• Proven experience in Customer Success or Account Management.
• Strong analytical skills and data-driven decision-making abilities.
• Exceptional interpersonal and communication skills.
• Willingness to travel up to 25% of the time.

Benefits

• Opportunity to make a meaningful impact in caregiving.
• Professional growth opportunities.
• Inclusive work environment that celebrates diversity.