Customer (Technical) Support Manager - Remote

Overview

Sensi.AI is transforming the world of home care through agentic AI, and we’re just getting started. As a hyper-growth startup, every team member has the opportunity to make a real impact on people’s lives while working as part of a global, collaborative team in a flexible hybrid environment.

In Short

• Lead and mentor a team of Tier 1 and Tier 2 customer support agents.
• Oversee daily support operations for IoT and healthcare technology.
• Act as a bridge between customers, product, and engineering teams.
• Design troubleshooting protocols for IoT deployments.
• Manage escalations and coordinate with R&D teams.
• Develop reporting metrics to measure support performance.
• Ensure compliance with healthcare data regulations.
• Contribute to the improvement of installation and maintenance processes.

Requirements

• 3-5+ years of experience in technical or customer support management.
• Strong understanding of hardware-software ecosystems.
• Proven experience managing cross-functional support teams.
• Excellent communication and problem-solving skills.
• Familiarity with CRM/ticketing tools.
• Hands-on experience with IoT systems is highly desirable.
• Prior exposure to healthcare technology is a strong plus.

Benefits

• Opportunity to make a real impact in a growing startup.
• Flexible hybrid work environment.
• Collaborative global team.