Technical Customer Support - Remote

Overview

Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. We help mid-market and enterprise companies manage routine calls to save teams time and resources.

In Short

• Handle 20-30+ new tickets per day, covering everything from billing issues to helping customers implement API requests.
• Respond to customer inquiries via Zendesk and email, providing thoughtful and timely resolutions.
• Handle tasks like processing refunds and supporting other operational needs as required.
• Stay on top of product updates and features to assist customers effectively.
• Create bug reports and feature requests on behalf of customers, and advocate for their prioritization.
• Test new features and functions before they are released to customers.

Requirements

• Commitment to continuous learning and skill development, particularly in technical domains.
• Ability to distill complex technical concepts into clear, actionable solutions.
• Outstanding written communication skills, with ability to adapt tone and technical depth to audience.
• Self-directed work style with strong independent decision-making capabilities.
• Passion for customer support with drive to excel in fast-paced environments.
• Proficiency in a second language is a plus, particularly Spanish, French, or Mandarin, to support our global user base.

Benefits

• You’ll have real ownership over your work and see the impact of your contributions daily.
• Be part of a small, agile team building something transformative.
• Work with innovative technology that’s reshaping how businesses interact with AI.
• Work wherever you’re most productive—no commute, no limits.