Senior Solutions Engineer - Remote

Overview

Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. We help mid-market and enterprise companies manage routine calls to save teams time and resources.

In Short

• Partner with the sales team to understand prospective customer needs and technical environments.
• Lead the technical discovery process, conducting compelling product demonstrations and workshops for both business and technical stakeholders.
• Design and architect customized solutions and proof-of-concepts (POCs) that prove the value of our platform.
• Own the full technical customer lifecycle, from responding to RFPs and RFIs to leading the technical onboarding and implementation of our AI phone agents.
• Serve as the primary technical contact for new and existing customers, troubleshooting integration-related issues and ensuring successful adoption.
• Collaborate closely with internal teams like sales, engineering, and product to deliver on customer needs and provide structured feedback to help shape our product roadmap.

Requirements

• You have at least 3-5 years of relevant experience in a technical, customer-facing role like solutions engineering.
• You have experience with Enterprise B2B product implementations, ideally at a fast-growing startup.
• You possess hands-on experience with APIs, CRMs, telephony systems, or workflow automation tools.
• You have experience or a deep interest in AI/ML technologies and prompt engineering.
• You excel in clear, effective communication and can comfortably manage both internal and external stakeholder expectations.
• You are a builder who thrives in a fast-paced environment and enjoys wearing multiple hats.

Benefits

• High-ownership roles in a fast-moving startup.
• Remote-first flexibility: Contribute from anywhere, on your schedule.
• Work on cutting-edge technology that interests you most.
• Scale your impact as the company grows.
• Competitive pay, equity options, and comprehensive benefits that reflect your skills and experience.