Remote Technical Customer Support

Overview

The Remote Technical Customer Support role at SSRN involves assisting customers with complex issues related to the SSRN platform, ensuring a positive customer experience through effective troubleshooting and communication.

In Short

• Provide technical support for SSRN's website and products.
• Troubleshoot and resolve customer issues.
• Document interactions and escalate issues as necessary.
• Maintain detailed records of customer interactions.
• Create defect tickets for developer attention.
• Contribute to internal documentation and FAQs.
• Work independently with minimal supervision.
• Promote a healthy work/life balance.
• Flexible working hours to enhance productivity.
• Access to various employee benefits and programs.

Requirements

• Strong troubleshooting and testing skills.
• Detail-oriented with a thorough approach to problem-solving.
• Excellent verbal and written communication skills.
• Able to work independently and learn quickly.

Benefits

• Health plan benefits.
• Employee Assistance Program.
• Retirement benefits.
• Various leave programs.
• Educational assistance.
• Paid vacation and leave for community service.