Technical Customer Support Specialist - Remote

Overview

Join Teleperformance as a Technical Customer Support Specialist, where you'll provide exceptional customer service and technical solutions from the comfort of your home.

In Short

• Provide first level customer service and technical solutions.
• Build and maintain positive customer relations.
• Ensure requests are handled appropriately by coordinating with various functions.
• Troubleshoot and resolve technical issues using established tools.
• Demonstrate exceptional call handling soft skills.
• Communicate clearly and effectively with customers.
• Passionate about customer service and ownership of the customer experience.
• Work independently in a fast-paced environment.
• Embrace feedback and coaching for professional growth.
• Contribute to a positive work culture focused on inclusion and diversity.

Requirements

• Minimum high school degree; technology certification is a plus.
• At least 6 months of experience in customer-facing environments.
• Working knowledge of Microsoft Office applications preferred.
• Excellent communication and comprehension skills.
• Ability to type 30 wpm and pass language/grammar screening.
• Technical troubleshooting experience with various devices.
• Strong analytical skills for resolving complex issues.
• Effective time management and multitasking abilities.
• Resilience and professionalism in challenging situations.
• Eager to learn and grow within the organization.

Benefits

• Work from home flexibility.
• Supportive work environment fostering employee satisfaction.
• Opportunities for professional development and growth.
• Inclusive culture where everyone feels valued.
• Access to advanced support technologies.
• Competitive edge through innovative solutions.
• Comprehensive training and onboarding.
• Recognition for accomplishments and contributions.
• Commitment to work-life balance.
• Equal opportunity employer with a focus on diversity.