Technical Customer Support Specialist - Remote

Overview

Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. We help mid-market and enterprise companies manage routine calls to save teams time and resources.

In Short

• Handle 20-30+ customer support tickets daily using Zendesk.
• Provide timely resolutions to customer inquiries.
• Assist with operational tasks like processing refunds.
• Stay updated on product features to assist customers.
• Create bug reports and feature requests for customers.
• Test new features before they are released.

Requirements

• Eagerness to learn and develop technical skills.
• Ability to simplify complex technical concepts.
• Outstanding written communication skills.
• Self-directed and independent decision-making.
• Passion for customer support in fast-paced environments.

Benefits

• Potential for full-time employment after internship.
• Ownership over work and contributions.
• Experience in a small, agile team.
• Work with innovative technology in AI.
• Remote work flexibility.