Technical Customer Support Specialist - Remote

Overview

The Technical Customer Support Specialist provides first-line technical support to employees and visitors, ensuring smooth operation of office technology and a positive user experience.

In Short

• Provide first-level technical support regarding hardware, software, and network connectivity.
• Troubleshoot and resolve common technical issues.
• Install and configure computer hardware and software for new employees.
• Maintain inventory of office technology equipment.
• Assist with conference room setup and maintenance.
• Respond to support requests via phone, email, and in-person.
• Document and track support requests using a ticketing system.
• Provide basic training on office technology.
• Collaborate with IT to resolve recurring issues.
• Stay current with new technologies and best practices.

Requirements

• High school diploma or equivalent; Associate's degree is a plus.
• Proven experience in technical support.
• Strong understanding of computer hardware and software.
• Excellent problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.
• Proficiency with ticketing systems like Zendesk or Jira.
• Experience with Microsoft Office Suite.

Benefits

• Incentive Bonus Plans.
• Medical, Dental, Vision benefits.
• 401K.
• 10 Paid Holidays.
• Generous Paid Time Off Packages.
• Employee Stock Purchase Plan.
• Paid Parental & Family Leave.
• And more!