Technical Customer Support Specialist - Remote

Overview

As a Technical Customer Support Specialist at SalesRabbit, you will be the go-to problem solver for clients, resolving support tickets and collaborating with other departments to enhance customer experience.

In Short

• Join a leading field sales management platform.
• Resolve client issues via phone, email, and chat.
• Collaborate across departments to improve customer experience.
• Work in a hybrid or remote capacity from specified states.
• Be part of a growing team with a focus on employee satisfaction.
• Utilize technical skills with various applications.
• Provide empathetic support to clients of all technical levels.
• Engage in continuous learning and problem-solving.
• Enjoy a fun and supportive work environment.
• Receive competitive benefits including PTO and 401(k) matching.

Requirements

• Technical proficiency with iOS, Android, and web applications.
• Experience in a technical support or help desk environment.
• Strong problem-solving skills.
• Excellent communication skills.
• Detail-oriented with a strong team spirit.
• Empathy and patience in user interactions.
• A fun and approachable personality.

Benefits

• 10 paid holidays.
• 20 days of PTO.
• 401(k) matching up to 4% of salary.
• Company phone plan for employee and dependents.
• Weekly catered lunches at HQ.
• Fully stocked break room.
• Corporate passes for various activities.
• Participation in a women’s group.