Technical Customer Support Specialist - Remote

Posted Yesterday

Customer Service

Full Time

Philippines

Overview

The Technical Customer Support Specialist at Acquire BPO will provide technical support for RingCentral's cloud-based communication solutions, assisting customers with troubleshooting, inquiries, and technical problems.

In Short

Provide technical support to RingCentral customers.
Troubleshoot and repair RingCentral solutions.
Understand network architecture for VoIP services.
Handle customer inquiries through multiple channels.
Document all customer transactions thoroughly.
Ensure adherence to company policies and procedures.
Participate in training and meet performance evaluations.
Work on shifting schedules as required.
Strong customer service orientation.
Experience with VOIP solutions preferred.

Requirements

At least a High School Graduate.
1 year of experience in Technical Support.
Excellent English communication skills.
Basic knowledge of VOIP and networking.
Ability to work in a team-oriented environment.
Networking or IT certification is a plus.
Above-average typing speed.

Benefits

Flexible work arrangements (Hybrid Setup).
Comprehensive HMO package (medical and dental).
Personal Time Off Leaves.
Performance Incentive (Commissions).
Employee Assistance and Wellness Programs.

A.M

Acquire - Manila

RingCentral Bulgaria EOOD is a subsidiary of RingCentral, Inc., a leading provider of global enterprise cloud communications and contact center solutions. With an annual revenue of $2 billion and a significant market opportunity in UCaaS, Contact Center, and AI-powered technologies, RingCentral is committed to delivering innovative solutions that empower modern mobile and distributed workforces. The company invests over $250 million annually in AI-enabled technology to meet customer needs and is recognized as a Best Place to Work. Headquartered in Belmont, California, RingCentral operates globally, offering flexible and cost-effective communication solutions that enhance business efficiency and customer satisfaction. The company values diversity and is an equal opportunity employer.

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