Technical Customer Support Specialist - Remote

Overview

As a Technical Customer Support Specialist at lempire, you will bridge the gap between the support and development teams, ensuring customers successfully use our products while enhancing their experience.

In Short

• Serve as the interface between support and development teams.
• Assist customers in using lempire products effectively.
• Investigate and triage bugs for the support and development teams.
• Train the level 1 support team.
• Organize and report customer feedback to developers.
• Suggest improvements for user support processes.
• Proactively share best practices for growth.
• Work in a fast-paced environment with a focus on problem-solving.
• Fluency in English and French is required.
• Experience in technical customer support is preferred.

Requirements

• Perfect English speaking skills.
• Fluent French is necessary.
• At least one year of experience in technical customer support.
• Knowledge in DNS management, server management, and service configuration.
• Familiarity with web development (JS, DB, HTML, Liquid syntax).
• A problem-solver with a creative mindset.
• Ability to dig into code for issue resolution.
• Adaptable and team-oriented.
• Must include the word 'watermelon' in application to show attention to detail.

Benefits

• Flexible remote work options.
• Profit sharing based on company success.
• Comprehensive medical coverage for you and your family.
• Daily meal tickets to enhance productivity.
• 100% covered Navigo card for commuting.
• Home office budget for remote work setup.
• Dedicated budget for learning and development.
• Provided laptop and necessary tools.
• Annual team-building events at exciting locations.