Technical Customer Support Specialist - Remote

Overview

As a Technical Customer Support Specialist at lempire, you will be the interface between the support team and the developer team, helping customers successfully use lempire products and improving the user support process.

In Short

• Be the interface between support and developer teams.
• Assist customers in using lempire products.
• Investigate and triage bugs.
• Train the level 1 support team.
• Organize customer feedback for developers.
• Suggest improvements for user support.
• Share ideas and best practices.
• Work in a fast-paced environment.
• Communicate effectively in English and French.
• Adaptable and team-oriented mindset.

Requirements

• Fluent in English and good professional French.
• At least one year of experience in technical customer support.
• Experience in DNS and server management.
• Knowledge in web development (JS, HTML, etc.).
• Strong problem-solving skills.
• Ability to work independently and in a team.
• Passionate about helping others.
• Willingness to learn and adapt.
• Positive energy and enthusiasm.
• Attention to detail and rigor.

Benefits

• Flexible work location.
• Profit sharing for team members.
• Comprehensive medical coverage.
• Daily meal tickets.
• Fully covered commuting card.
• Home office budget for remote work.
• Dedicated budget for learning and development.
• Provided laptop and tools.
• Annual team-building events.