Technical Customer Support Specialist - Remote

Overview

Lodgify is a fast-growing company leading the vacation rental industry with innovative software, seeking a Technical Customer Support Specialist to provide exceptional service and support to customers in Latin America and the Caribbean.

In Short

• Join a fast-growing startup in the vacation rental industry.
• Work fully remote from any location in Latin America or the Caribbean.
• Provide technical support and troubleshoot complex issues.
• Assist customers in connecting Lodgify with major reservation platforms.
• Deliver excellent customer service to ensure high satisfaction.
• Maintain strong client relationships through various support channels.
• Report customer feedback and issues to relevant teams.

Requirements

• Experience in technical customer support or a similar role.
• Strong verbal and written communication skills in English.
• Patience, attention to detail, and strong logical thinking.
• Ability to work independently and manage multiple priorities.
• Experience with CRM and support tools like Zendesk, Intercom, or Freshdesk.
• Positive attitude and a strong sense of responsibility.
• Eagerness to learn about technology.

Benefits

• Opportunity to work in a dynamic and international team.
• Flexible working hours.
• Potential for career growth within the company.