Customer Onboarding Specialist - Remote

Overview

Lodgify is a fast-growing scale-up company leading the vacation rental industry, empowering property owners and managers worldwide to efficiently manage and grow their business through technology.

In Short

• Onboard new customers by assisting them in setting up the Lodgify account and connections.
• Provide training on the system via phone calls and screen sharing in English and Spanish.
• Understand customer objectives for proper account set-up.
• Provide a consultative approach to ensure proper utilization of Lodgify.
• Analyze the customer base to improve product adoption and drive upgrades or upsells.
• Gather customer feedback regarding bugs and improvements for the Product team.
• Collaborate with other departments (Sales, Support, Product) to maximize customer value.

Requirements

• 1+ year as an account manager/onboarding in a high growth SaaS environment or relevant degree.
• Tech savvy with an understanding of software.
• Native/Near native level of English and Spanish; other European languages are a plus.
• Experience in handling commercial conversations with customers.
• Ability to manage multiple accounts simultaneously.
• Excellent verbal and written communication skills.
• Strong organization skills and detail-oriented.
• Fast learner capable of keeping up in a fast-growing environment.
• Experience in the vacation rental software industry is preferred.

Benefits

• Work in a dynamic and fast-growing company.
• Opportunity to make a significant impact on customer satisfaction.
• Collaborate with a diverse team of professionals.
• Potential for career growth within the company.