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Customer Onboarding Specialist - Remote

Posted Yesterday
Customer Service
Full Time
Worldwide

Overview

As a Customer Onboarding Specialist at SimplePay, you will guide new customers through their onboarding journey, ensuring they feel appreciated and supported in every interaction.

In Short

  • Guide new customers through the onboarding journey from setup to payroll run.
  • Educate customers on product features and best practices.
  • Deliver engaging support sessions via email, phone, or virtual meetings.
  • Track onboarding progress and follow up proactively.
  • Collaborate with teams to improve onboarding workflows.

Requirements

  • A minimum of a matric exemption.
  • At least 2 years of onboarding experience.
  • Discipline to work effectively in a remote environment.
  • Stable high-speed internet connection and suitable workspace.
  • Excellent problem-solving skills.
  • Strong technical aptitude and willingness to learn.
  • Outstanding communication skills.
  • Exceptional attention to detail.

Benefits

  • Competitive salary.
  • Fully remote work environment.
  • Full-time working hours, Monday to Friday.
  • 20 working days of annual leave.
  • Medical aid benefit up to R 2,900/month.
  • Access to free unlimited counselling and coaching.
  • Supportive team culture with growth opportunities.
SimplePay logo

SimplePay

SimplePay is a customer-centric company dedicated to enhancing the human experience in the digital landscape. With a mission to combat mediocrity, SimplePay strives to make every interaction meaningful for its 45,000+ customers across South Africa, Ireland, Hong Kong, and Singapore. The company emphasizes the importance of exceptional customer service, ensuring that clients feel valued through prompt communication and thoughtful support. SimplePay is committed to fostering a culture of empowerment and continuous improvement among its team members, making it a dynamic and inclusive workplace for those passionate about customer success.

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