Customer Success Team Lead - Remote

Overview

As the Customer Success Team Lead, you will own onboarding, account management, and retention, turning customer data into actions that enhance adoption and reduce churn.

In Short

• Lead a small team in customer success and retention.
• Conduct regular check-ins with key clients.
• Monitor and analyze customer satisfaction metrics.
• Develop and mentor account managers and retention agents.
• Collaborate with other teams to improve customer experience.
• Utilize data analysis to drive customer engagement strategies.
• Improve onboarding processes for customers.
• Participate in marketing and sales events.
• Work in a fully remote environment.
• Provide insights based on customer data analysis.

Requirements

• Minimum 2 years of experience in a customer success management role.
• Proven track record in proactive customer engagement.
• Experience in a B2B SaaS environment.
• Strong analytical and problem-solving skills.
• Proficiency in CRM systems.
• Excellent communication skills in English.
• Ability to interpret customer data and provide actionable insights.
• Strong interpersonal skills for relationship building.
• SQL proficiency is advantageous.
• High-speed internet and a suitable workspace for remote work.

Benefits

• Competitive salary.
• Fully remote work.
• Full-time working hours.
• 20 working days of annual leave.
• Medical aid benefit.
• Access to free counselling and coaching services.
• Supportive team environment.
• Structured onboarding and training provided.
• Opportunities for personal and professional growth.
• Work with modern tools for management and communication.