Team Lead, Customer Success - Remote

Overview

As a Team Lead in Customer Success at Atlan, you will manage a portfolio of growth-oriented customers while coaching and supporting a team of Growth Customer Success Managers, ensuring high-quality customer experiences and driving customer success.

In Short

• Manage a portfolio of 15-20 growth accounts in the U.S.
• Coach and support Growth Customer Success Managers.
• Drive customer adoption, expansion, and renewal.
• Refine internal processes with Success Ops for operational excellence.
• Collaborate cross-functionally with Product, Sales, and Support teams.
• Contribute to product and process improvements.
• Provide thought leadership and best practices to the CS team.
• Focus on creating scalable and efficient customer success processes.
• Foster a growth-oriented environment for team members.
• Join a fast-growing, fully remote company.

Requirements

• Experience as a top-performing CSM or CS leader.
• Ability to manage customer relationships effectively.
• Fluency in modern data tools like Snowflake and Tableau.
• Experience in building or improving customer success workflows.
• Strong leadership and mentoring skills.

Benefits

• Ownership from Day One on impactful projects.
• Limitless opportunities for personal and professional growth.
• Be part of a global data community.
• Work in a fast-growing, fully remote environment.