Customer Success Team Lead - Remote

Overview

The Customer Success Team Lead at Transfr is responsible for guiding and overseeing designated Customer Success Managers and ensuring customer goals are achieved while maintaining strong relationships.

In Short

• Lead and develop Customer Success Managers and Associate CSMs.
• Track customer health and manage renewals.
• Identify upselling opportunities.
• Collaborate with regional leadership on customer success strategy.
• Oversee high-profile accounts with personalized approaches.
• Advocate for customer needs with cross-functional teams.
• Manage a book of business valued at $2M+.
• Engage customers proactively to equip them with solutions.
• Willingness to travel up to 50% of the time.
• Ensure team success through performance metrics.

Requirements

• 7+ years in customer success or account management.
• Prior people management experience preferred.
• Strong organizational capabilities.
• Ability to manage multiple customer relationships.
• Technically adaptive and able to communicate solutions effectively.
• Adept at identifying customer risks.
• Strong problem-solving and analytical skills.
• Proven track record of exceeding objectives.
• Self-motivated and results-driven.
• Willingness to travel up to 50% of the time.

Benefits

• Opportunity to lead a dedicated team.
• Engaging and innovative work environment.
• Impactful work that helps learners succeed.
• Professional development opportunities.
• Flexible working conditions.