Team Lead, Customer Success - Remote

Overview

As the Team Lead for Customer Success at Deel, you will be responsible for building and managing a team of Customer Success Managers, driving revenue growth, and optimizing customer relationships.

In Short

• Lead a team of Customer Success Managers.
• Develop skills of team members to achieve customer outcomes.
• Drive revenue growth through effective customer management.
• Analyze customer and product data for improvements.
• Proactively enhance operational efficiency and customer experience.

Requirements

• Proven experience in a CSM role in a B2B SaaS company.
• Ability to thrive in a fast-paced environment.
• Track record of meeting customer retention goals.
• Data-oriented mindset.
• Experience with remote teams preferred.
• Fintech or HRtech experience preferred.
• Multilingual skills preferred.

Benefits

• Stock grant opportunities based on role and location.
• Flexible remote work options.
• Inclusive and diverse workplace culture.