Team Lead, Customer Success - Remote

Overview

As a Team Lead for Customer Success at Deel, you will manage a growing team of Customer Success Managers and be the face of Deel for clients, driving revenue growth and enhancing customer relationships.

In Short

• Manage and develop a team of Customer Success Managers.
• Build genuine customer relationships to drive long-term revenue growth.
• Provide strategic guidance on operational and product-related issues.
• Analyze customer and product data for operational improvements.
• Champion new products and capabilities for client expansion.
• Drive change to maximize team effectiveness and customer value.
• Proactively identify opportunities to improve customer experience.
• Work in a fast-paced, dynamic environment.
• Collaborate with cross-functional teams.
• Contribute to a diverse and inclusive workplace culture.

Requirements

• Experience leading a CSM team in a B2B SaaS environment.
• Ability to thrive in a fast-paced, challenging environment.
• Proven track record in meeting customer renewal and retention goals.
• Data-oriented mindset.
• Experience working with international clients and teams.
• Preferred experience in remote teams.
• Experience in high growth startups or scale-ups preferred.
• Fintech or HRtech experience preferred.
• Multilingual candidates preferred.

Benefits

• Competitive pay with stock grant opportunities.
• Flexible remote work options.
• Additional perks based on employment status and location.