Associate Customer Success Manager - Remote

Overview

The Associate Customer Success Manager at Transfr will ensure that the assigned customer base derives maximum value from the company's products, leveraging digital communication and self-service resources to enhance customer satisfaction and retention.

In Short

• Drive product adoption and customer success through data analysis.
• Ensure 90%+ annual subscription renewals.
• Facilitate seamless implementation processes for customers.
• Become knowledgeable about Transfr’s solutions and services.
• Communicate utilization data to demonstrate customer value.
• Develop self-service resources for customer independence.
• Assist in scalable campaigns for customer education.
• Collect customer feedback to influence product roadmap.
• Maintain information flow regarding customer accounts.
• Measure business metrics to assess customer relationship health.

Requirements

• 3+ years of experience in customer success or account management.
• Exceptional organizational skills for managing a $2M+ book of business.
• Ability to manage multiple customer relationships independently.
• Technically adaptive with strong communication skills.
• Proactive in identifying customer risks and providing solutions.
• Strong analytical and problem-solving abilities.
• Detail-oriented and continuous learning mindset.
• Proven track record of exceeding objectives.
• Experience with SaaS renewals, preferably in EdTech.
• Willingness to travel up to 50% of the time.

Benefits

• Opportunity to work in a mission-driven company.
• Engaging work environment focused on innovation.
• Professional development opportunities.
• Flexible working conditions.
• Collaboration with a dynamic team.