Associate Customer Success Manager - Remote

Overview

The Associate Customer Success Manager will play a consultative role, helping clients effectively use LexisNexis solutions to address key challenges while collaborating with various teams to support adoption and growth.

In Short

• Engage with customers to ensure understanding and utilization of LexisNexis products.
• Develop strategic plans for customer success aligned with business objectives.
• Build and maintain relationships with customers, particularly in the not-for-profit sector.
• Gather customer insights to inform product development.
• Deliver training sessions and resources to help customers leverage Nexis Solutions.
• Identify unmet customer needs and manage implementation and support.
• Keep customers informed of trends and solutions.
• Work independently and collaboratively.
• Demonstrate strong communication and analytical skills.
• Promote a healthy work/life balance.

Requirements

• Bachelor’s degree or equivalent experience.
• Experience in the information industry, preferably in customer success or sales.
• Self-motivated and able to manage territory independently.
• Strong communication and relationship-building skills.
• Proven analytical and problem-solving abilities.

Benefits

• Health benefits including medical, dental, and vision.
• 401(k) with match and Employee Share Purchase Plan.
• Wellness platform with incentives and Headspace app subscription.
• Paid time off and leave for volunteering.
• Family benefits including bonding and care leaves.