Associate Customer Success Manager - Remote

Overview

The Associate Customer Success Manager role at Poll Everywhere involves supporting a portfolio of clients to maximize the value of their platform, while collaborating with various teams and learning best practices in customer success.

In Short

• Support the success of clients through their customer journey.
• Assist in account coordination and value-driven relationship building.
• Collaborate with Sales, Product, and Customer Support teams.
• Manage account health and monitor KPIs for retention and satisfaction.
• Identify risks and opportunities for account growth.
• Gather customer feedback to advocate for their needs.
• Conduct business reviews to showcase success metrics.
• Engage with cross-functional teams to improve customer experience.
• Foster a growth mindset and continuous learning environment.
• Ideal for those early in their customer success career.

Requirements

• 1-2 years in a customer-facing role.
• Strong communication and attention to detail.
• Highly organized with effective time management skills.
• Interest in learning and growing communication skills.
• Strong interpersonal skills with a customer-first mindset.
• Proactive problem-solving abilities.
• Self-motivated and adaptable.
• Experience with B2B2C customers is a plus.
• Familiarity with SaaS products and CRM tools is advantageous.
• Experience in Higher Education and Learning Management Systems is a nice to have.

Benefits

• Support and mentorship for career growth.
• Opportunities to build meaningful client relationships.
• Collaborative work environment.
• Focus on continuous learning and improvement.
• Engagement with innovative software solutions.