Associate Customer Success Manager - Remote

Overview

The Associate Customer Success Manager at Transfr will play a pivotal role in ensuring customers derive maximum value from our immersive career exploration and training simulations, primarily through digital communication channels.

In Short

• Drive product adoption and customer satisfaction.
• Achieve over 90% annual subscription renewals.
• Ensure seamless implementation processes for customers.
• Become knowledgeable about Transfr’s solutions.
• Communicate utilization data to demonstrate value.
• Contribute to self-service resource development.
• Assist in creating campaigns for customer education.
• Secure customer feedback to influence product development.
• Maintain documentation of customer accounts.
• Improve business metrics related to customer relationships.

Requirements

• 3+ years of experience in customer success or account management.
• Exceptional organizational skills for managing a $2M+ book of business.
• Ability to work independently with multiple customers.
• Technically adaptive and capable of learning new solutions.
• Excellent verbal and written communication skills.
• Adept at identifying customer risks and engaging proactively.
• Strong presentation and analytical skills.
• Detail-oriented with a continuous learning mindset.
• Proven track record of exceeding objectives.
• Experience with SaaS renewals, preferably in EdTech.
• Willingness to travel up to 50% of the time.

Benefits

• Opportunity to work in a rapidly growing company.
• Engaging work environment focused on innovative training.
• Chance to make a significant impact on customer success.
• Professional development opportunities.
• Flexible work arrangements.