Associate Customer Success Manager - Remote

Overview

The Associate Customer Success Manager role at HubSpot focuses on helping customers realize their value through exceptional service and support, fostering trust and satisfaction.

In Short

• Passionate about customer success and experience.
• Problem-solving with curiosity and creativity.
• Embrace challenges and change.
• Commit to continuous improvement.
• Invest in relationships with customers and colleagues.
• Contribute to a positive team environment.
• Work with clients based in the US.
• Collaborate with CSMs to manage customer accounts.
• Engage customers through email and strategy calls.
• Contribute to team culture of skill development.

Requirements

• 1-3 years of experience in Customer Success.
• Excellent problem-solving and critical thinking skills.
• Aptitude for learning software.
• Prior experience in customer service or consulting.
• Ability to manage multiple priorities with attention to detail.
• Strong communication skills.
• Ability to thrive in a fast-paced environment.
• Track record of meeting and exceeding goals.
• Fluency in English and Spanish.

Benefits

• Opportunities for career growth and skill development.
• Flexible working environment.
• Supportive team culture.
• Work with a leading CRM platform.
• Access to company resources for professional development.