Associate Customer Success Manager - Remote

Overview

As an Associate Customer Success Manager, you will play a key role in ensuring our customers maximize the value of our platform through hands-on training, data analysis, and process optimization.

In Short

• Serve as a trusted advisor to customers, guiding them through best practices and system utilization.
• Monitor and manage customer support requests, ensuring timely and effective resolutions.
• Conduct training sessions to help customers navigate and optimize our platform.
• Analyze customer data to provide insights and recommendations that drive operational improvements.
• Develop and maintain a comprehensive knowledge base, creating clear and helpful documentation.
• Collaborate cross-functionally with implementation, product, and account management teams to enhance customer experience.

Requirements

• 2+ years of experience in customer success in supply chain or SaaS technology.
• Strong troubleshooting skills with a passion for problem-solving.
• Excellent communication skills with the ability to simplify complex concepts for customers.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and the ability to adapt to new technology.
• A proactive and customer-first mindset, with a strong focus on building lasting relationships.

Benefits

• Amazing coverage to start: Medical, dental, and vision coverages.
• Flexible spending accounts for health and dependent care, critical illness, accident, and voluntary life.
• 401(k) plan with company match.
• Thorough training and development program.
• Competitive compensation.
• Personal Responsibility Paid Time Off policy.