Customer Success Manager - Remote

Overview

The Customer Success Manager at Poll Everywhere will manage a portfolio of clients, ensuring they realize the full value of the platform while building strong relationships that foster product adoption and revenue growth.

In Short

• Manage day-to-day account management for a portfolio of clients.
• Build value-driven relationships that foster product adoption and revenue growth.
• Collaborate with Sales, Product, and Customer Support teams.
• Identify opportunities for growth and improvement.
• Proactively communicate risks and customer needs.
• Guide customers through their journey from onboarding to renewal.
• Conduct regular health checks with customers.
• Advocate for customers within the organization.
• Identify expansion opportunities in partnership with Sales.
• Deliver data-driven insights to showcase ROI.

Requirements

• 3-5 years in a Customer Success or Account Management role.
• 1-2 years of experience supporting SaaS products.
• Strong communicator with excellent attention to detail.
• Strong organizational skills with effective time management.
• Ability to influence key stakeholders at all levels.
• Excellent problem-solving skills and a proactive mindset.
• Experience in Higher Education and Learning Management Systems.
• Motivation and flexibility to work independently and as part of a team.

Benefits

• Opportunity to work with innovative software.
• Collaborative and growth-oriented work environment.
• Autonomy to make meaningful decisions.
• Chance to build strong partnerships with clients.
• Continuous learning and development opportunities.