Customer Success Manager - Remote

Overview

The Customer Success Manager at Equifax is responsible for optimizing the Customer Experience lifecycle and ensuring customers realize expected value from EFX solutions.

In Short

• Proactively drive adoption, usage, and retention of EFX solutions.
• Act as a liaison between internal teams and customers.
• Drive customer advocacy and resolve customer issues.
• Create success plans for clients and monitor customer health.
• Educate clients on the business value of solutions.
• Conduct quarterly business reviews with Account Executives.
• Utilize customer feedback to inform product roadmaps.
• Assist with customer support issue resolutions.
• Strong project management skills are essential.
• Self-driven and proactive approach is preferred.

Requirements

• 5-7 years of experience in customer success or related fields.
• Bachelor's degree in a related discipline or equivalent experience.
• Experience promoting value through customer experience.
• Ability to work with complex, multi-divisional customers.
• Strong communication and relationship-building skills.
• Ability to create structure in ambiguous situations.
• Experience working with cross-functional teams.

Benefits

• Comprehensive compensation and healthcare packages.
• 401k matching.
• Paid time off.
• Organizational growth potential through online learning.
• Inclusive and diverse work environment.