Customer Success Manager - Remote

Overview

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

In Short

• Manage a portfolio of growth accounts from onboarding to renewals and upsells.
• Enhance customer satisfaction, product adoption, and renewal rates.
• Act as a subject matter expert on the product.
• Gather and share customer feedback for product development.
• Partner with cross-functional teams to resolve client issues.
• Conduct regular business reviews and monitor account health.

Requirements

• Proven experience in customer success or account management.
• Strong communication and interpersonal skills.
• Ability to develop customer engagement strategies.
• Experience in a SaaS environment is preferred.
• Analytical mindset to monitor account health.

Benefits

• Opportunity to work in a fast-growing company.
• Collaborative work environment.
• Professional development opportunities.