Customer Success Manager - Remote

Overview

The Customer Success Manager will partner with strategic customers to maximize their experience with Alan through seamless onboarding and high-touch support, driving product adoption, satisfaction, and long-term loyalty.

In Short

• Build and maintain strong relationships with key stakeholders.
• Champion a customer-centric approach to maximize Alan's value.
• Lead complex onboarding processes for large customers.
• Deliver engaging product education to drive adoption.
• Act as the voice of the customer to Marketing and Product teams.
• Contribute to CSM playbook development.
• Proactively identify and address customer satisfaction concerns.
• Track and present adoption metrics to stakeholders.
• Identify and execute initiatives to engage customers.
• Provide change management support during transitions.

Requirements

• 3-5 years experience in customer success or enterprise account management.
• Strong background in B2B digital companies.
• Experience leading complex, cross-functional projects.
• Excellent written and verbal communication skills (French and English required).
• Ability to influence and engage stakeholders at all levels.
• Creative thinking for engagement strategies.
• Structured approach to project management.
• Deep customer-centric mindset.
• Analytical skills for data-driven decision making.
• Empathy in stakeholder interactions.

Benefits

• Generous equity packages complementing base salary.
• Flexible office arrangements and co-working spaces.
• Top of the range equipment provided.
• Flexible vacation policy and working hours.
• Comprehensive health insurance for employees and children.
• Learning and training opportunities available.
• Personal growth through coaching provided from day one.
• Extended parental leave for all new parents.