Customer Success Manager - Remote

Overview

The Customer Success Manager at Actabl plays a pivotal role in managing strategic relationships with customers in the hospitality industry, ensuring their long-term success through effective project management and customer engagement.

In Short

• Manage a portfolio of Enterprise customers.
• Act as the primary point of contact across the customer lifecycle.
• Develop strategic Account Plans aligned with customer goals.
• Lead customer-facing projects and coordinate with internal teams.
• Drive customer engagement and retention strategies.
• Monitor customer health scores and usage data.
• Analyze data to generate actionable insights.
• Support change management initiatives.
• Promote customer advocacy through success stories.
• Contribute to refining customer journeys and service delivery.

Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, or related field.
• 3+ years of customer-facing experience in Customer Success or Account Management.
• Experience in the hospitality/hotel industry is required.
• Proficient in using tools like ChurnZero for proactive customer success.
• Strong relationship-building skills.
• Data-driven approach to decision making.

Benefits

• Health, dental, and vision insurance plans.
• Employer-paid life and disability insurance.
• 401(k) plan with employer match.
• Unlimited discretionary time off.
• 12 weeks of parental leave.
• On-site gym access in Denver office.