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Customer Success Manager - Remote

Posted 2 days ago
Customer Service
Full Time
Singapore

Overview

A Customer Success Manager is needed to guide and grow relationships with customers across Southeast Asia, ensuring their success and satisfaction while collaborating with various teams.

In Short

  • Manage the full customer lifecycle: onboarding, adoption, training, and renewal
  • Build strong relationships with customers in Southeast Asia
  • Identify upsell and cross-sell opportunities
  • Coordinate with internal teams to resolve customer issues
  • Collaborate with Customer Support Engineers for effective communication
  • Collect and share customer feedback for improvement
  • Track success metrics to inform customer strategy

Requirements

  • 3+ years in Customer Success or similar client-facing role in SaaS
  • Experience supporting Southeast Asian customers
  • Strong technical aptitude and familiarity with tools like OpenCTI
  • Excellent communication skills in English
  • Comfortable in a remote, async-first culture
  • Experience with CRM/CSM tools and success metrics
  • Familiarity with cybersecurity sector is a plus
  • Bonus: Fluency in additional languages (Mandarin, Japanese, etc.)

Benefits

  • Calm, focused culture with high autonomy
  • Collaborative team environment
  • Remote-first flexibility
  • Mission-driven product in cybersecurity
  • Opportunities for growth and role shaping

Filigran

Filigran

Filigran is a forward-thinking company focused on driving strategic growth in the cybersecurity sector. With a mission to enhance brand visibility and strengthen partnerships, Filigran emphasizes impactful regional initiatives, particularly in North America. The company fosters a calm and collaborative culture, offering remote-first flexibility and opportunities for personal and professional growth. Filigran is dedicated to creating a meaningful impact in the open-source cybersecurity landscape, making it an ideal environment for motivated individuals looking to shape their roles in a high-autonomy setting.

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