Customer Success Manager - Remote

Overview

As a Customer Success Manager at Mitratech, you will be a trusted advisor to clients, focusing on improving user adoption and ensuring client satisfaction throughout the client lifecycle.

In Short

• Drive client engagement and adoption of Mitratech products.
• Manage a portfolio of renewals and identify expansion opportunities.
• Track client success metrics and demonstrate value.
• Collaborate with internal teams to ensure project completion.
• Communicate insights with sales and account management.
• Participate in client advocacy initiatives.
• Work independently and in a team environment.
• Develop a deep understanding of Mitratech products.
• Attention to detail and strong organizational skills required.
• Previous experience in client success or account management is a plus.

Requirements

• Desire to learn Mitratech software products.
• Ability to manage multiple projects simultaneously.
• Working knowledge of Google software suite, Salesforce, and Microsoft products.
• Excellent communication skills, both verbal and written.
• Customer-centric attitude with sound decision-making based on client needs.
• Self-motivated and able to work under pressure.
• Experience in a client success role preferred.
• Strong problem-solving skills and ability to articulate technical concepts.
• Ability to connect internal and client needs effectively.
• Team player with the ability to work independently.

Benefits

• Diverse and inclusive work culture.
• Opportunities for learning and professional growth.
• Supportive team environment.
• Flexible work arrangements.
• Chance to work with leading-edge technologies.