Support Engineer Tier 2 - Remote

Overview

The Tier 2 Technical Support Engineer will provide the second-line of support to our customers, partners, and consultants, collaborating closely with a worldwide team to resolve software issues and address customer requests.

In Short

• Provide assistance to customers, consultants, and partners on the usage of Mitratech products through various support channels.
• Troubleshoot issues by reproducing the problem and determining resolution.
• Triage newly reported problems and assign proper severity.
• Update the ticket tracking system for accurate support issue status.
• Create Knowledge-base articles to expand self-help tools.
• 2+ years of experience in enterprise software applications support.
• Experience writing SQL queries and working with Java/J2EE applications.
• Familiarity with Application Servers like Tomcat or Weblogic.
• Excellent communication and problem-solving skills.
• Bachelor or Master of Science in Computer Science/Engineering or relevant experience required.

Requirements

• 2+ years of experience with enterprise software applications.
• Experience writing SQL queries required.
• Experience with Java/J2EE applications required.
• Experience with Application Servers such as Tomcat, Weblogic preferred.
• Experience with performance tuning of applications or databases preferred.
• Experience with relational databases including Oracle and/or SQL Server preferred.
• Experience with Windows and/or Unix operating systems.
• Excellent organizational and communication skills.
• Highly dependable and professional.
• Motivated self-starter with a positive attitude.

Benefits

• Diverse and inclusive work culture.
• Opportunities for learning and growth.
• Global team collaboration.
• Focus on individual excellence and teamwork.
• Proactive and committed work environment.