Tier 2 Support Engineer - Remote

Overview

As a Tier 2 Support Engineer, you will be responsible for managing global customer technical issues, overseeing internal escalations, maintaining the knowledge base, providing product feedback, and leading support-related projects.

In Short

• Take ownership of technical issues and provide tier 2 support for major financial clients.
• Handle complex troubleshooting, investigations and debugging, particularly in Fluent code.
• Implement configuration modifications and thoroughly document troubleshooting and resolution steps.

Requirements

• At least 5 years of proven experience as technical support engineer (Tier 2 or Tier 3).
• Knowledge of scripting languages such as Python and Bash.
• Strong understanding of Linux systems, including log analysis, regular expressions, and process management.
• Troubleshoot complex technical issues and manage escalation to keep track of ongoing issues.
• Understanding of networking principles, including telnet and TCP/IP.
• Collaborate with cross-functional teams such as R&D, Integration, PM.

Benefits

• Experience as an Integration production environment is preferred.
• Experience in quality assurance (QA).
• Background in finance.
• Familiarity with Jira and ServiceNow.
• Excellent verbal and written communication skills in English.