Tier 2 Support Engineer - Remote

Overview

The Tier 2 Support Engineer at ThetaRay is responsible for resolving technical issues and participating in the deployment and delivery of AI-powered Anti-Money Laundering solutions.

In Short

• Resolve technical escalations from Tier 1 support.
• Engage directly with customers, providing clear communication.
• Become a product expert and stay updated on new features.
• Support customers during onboarding, implementation, and production phases.
• Work closely with Tier 3 Engineers for escalations.
• Document solutions and best practices for knowledge management.
• Participate in global On Call rotation.
• Adhere to strict KPIs and SLAs.

Requirements

• Minimum of 2+ years in a Technical Support organization.
• Experience in SysAdmin on Linux environment and networking is an advantage.
• Strong analytical and troubleshooting skills.
• Familiarity with Kubernetes administration (Azure AKS, RedHat OCP).
• Experience with SQL databases is an advantage.
• Hands-on experience with version-control tools like GIT/BitBucket.
• Business-oriented and able to work with external customers.
• Team player.
• Fluent in English.

Benefits

• Work in a dynamic global team.
• Opportunity to redefine the financial services sector.
• Collaborative and inclusive work environment.
• Valued contributions and ideas.