Tier 2 Support Engineer - Remote

Overview

This role involves providing exceptional customer support and technical assistance for AuthenticID’s products, focusing on fraud prevention through advanced machine-learning algorithms.

In Short

• Full-time Tier 2 Support Engineer position.
• Remote opportunity based in the Greater Seattle Area.
• Work with a team to enhance customer satisfaction and resolve issues.
• Communicate technical information clearly to various users.
• Utilize Excel and Google Sheets for data management.
• Experience with JIRA for case management is preferred.
• Knowledge in programming languages, particularly Python and SQL.
• Engage in continuous improvement of customer service processes.
• Collaborate with the VP of Customer Support.
• Participate in a dynamic and rapidly changing work environment.

Requirements

• BA or BS in Computer Science or a related field.
• At least 2 years of customer service experience in a SaaS or IT environment.
• Strong communication and critical thinking skills.
• Familiarity with MLOps standards and processes.
• Experience in creating reports and analyzing data.
• Passion for making a difference and working in a team.
• Background check is required.

Benefits

• Medical, dental, and vision coverage.
• Unlimited PTO.
• Flexible work environment.
• Corporate initiatives focused on employee experience.