Technical Support Engineer II - Remote

Overview

The Mitratech Support team goal is to be passionate about customer success by providing world class application support through problem-solving, communication, and with continuous improvement. We are looking for highly qualified candidates with an interest in enterprise software applications to join our team of skilled support engineers.

In Short

• Serve as a Subject Matter Expert
• Provide in-depth technical knowledge and expertise on complex major projects requiring innovative and original solutions.
• Troubleshooting via root cause analysis and providing workarounds and fixes
• Provide technical guidance and best practices for upgrades of Mitratech software applications
• Assist other members of the support team with technical issues
• Lead advanced technical work that develops new troubleshooting processes
• Participate in planning and coordination of new product deployment and enhancement projects
• Monitor all production system applications and participate in issue resolution
• Recreate product defects and work with the engineering maintenance team
• Assist in troubleshooting issues with infrastructure related to running Mitratech products

Requirements

• 5+ years of experience working with enterprise software applications
• Intermediate proficiency with MSSQL
• Experience with environment architecture and troubleshooting
• Able to work cross-functionally and collaboratively
• Excellent organizational, customer relationship, verbal, and written communication skills
• Excellent problem-solving and listening skills
• Highly motivated, self-starter with a positive attitude
• Ability to work as an individual or in a group
• Ability to translate technical issues and resolutions to non-technical clients
• Experience working with .NET or Java/J2EE applications

Benefits

• Health, Dental & Vision Insurance
• 401 (k) + Employer Match
• Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program