Technical Support Engineer II - Remote

Overview

As a Technical Support Engineer II at Energy Solutions, you will collaborate with a team to manage and resolve technical issues, ensuring software systems meet client needs.

In Short

• Manage software work tickets and prioritize tasks.
• Troubleshoot technical issues and develop solutions.
• Collaborate with client teams and technical staff.
• Engage with software development teams.
• Document knowledge articles and runbooks.
• Provide support and guidance to team members.
• Self-manage time and work under minimal guidance.
• Respond to support tasks with timely solutions.
• Escalate urgent problems as necessary.
• Contribute to a supportive and energetic culture.

Requirements

• Bachelor's degree in computer science or related field preferred.
• Minimum 5 years of relevant experience.
• Strong multitasking and documentation skills.
• Experience with Jira Software and Atlassian products.
• Strong interpersonal communication skills.
• Experience with Python scripting.
• Self-motivated and detail-oriented.
• Familiarity with tools like Confluence and Slack.
• Experience with SOC 2 a plus.
• Energy efficiency/renewable energy domain experience a plus.

Benefits

• Generous retirement package.
• Medical, dental, and vision insurance.
• Pre-tax contribution plans.
• Employee Stock Ownership Plan (ESOP).