Technical Support Engineer II - Remote

Overview

Join Storyblok's Support team as a Technical Support Engineer II, where you'll excel in handling escalated tickets and troubleshooting intricate issues independently. With your deep understanding of Content Management Systems (CMS) and web technologies, you'll provide expert assistance to clients, ensuring seamless experiences and resolving challenges with precision.

In Short

• Handle escalated support tickets and troubleshoot complex issues.
• Manage cases from inception to resolution, ensuring timely responses.
• Collaborate with cross-functional teams to enhance customer satisfaction.
• Guide product improvements based on customer feedback.
• Mentor and train junior support engineers.
• Maintain a positive and professional attitude in customer interactions.
• Contribute to identifying inefficiencies in support processes.
• Educate customers on product features and best practices.
• Work independently with minimal supervision.
• Passionate about solving issues and challenges.

Requirements

• Bachelor's or Master's degree in Computer Science or related field.
• 3+ years of Support Engineering or Software Engineering experience.
• Thorough knowledge of RESTful and GraphQL APIs.
• Experience with modern JavaScript frameworks (e.g., Vue, React).
• Knowledge of JavaScript, HTML, and CSS.
• Experience with CMS, especially Headless CMS.
• Fluent in English with excellent communication skills.
• Remote working experience.
• Well-organized and detail-oriented.
• Proactive approach to tasks and continuous improvement.

Benefits

• Monthly remote work stipend and home office equipment package.
• Home office equipment upgrade or co-working space membership.
• Sick leave, parental leave, and 25 days of annual leave.
• Personal development fund for courses and materials.
• Virtual Stock Option Plan (VSOP).
• Annual international team-building trip and online gatherings.
• Flexible schedules with a focus on work-life balance.
• Fun and collaborative international team environment.