Technical Support Engineer II - Remote

Overview

As a Technical Support Engineer II at Demandbase, you will play a key role in helping customers resolve technical challenges by leveraging your troubleshooting skills and technical expertise.

In Short

• Provide timely, expert technical support to customers, primarily via email.
• Triage and prioritize incoming cases, proactively solving issues.
• Own customer issues end-to-end from troubleshooting to resolution.
• Communicate effectively with internal teams and customers.
• Serve as the point of contact for escalations.
• Document bugs and technical issues in Jira.
• Identify opportunities to improve internal processes.
• Provide insights and feedback to the Training and Documentation teams.
• Collaborate with the Engineering Data Team.
• Think creatively to improve processes and enhance customer satisfaction.

Requirements

• Technical troubleshooting experience with programming languages like JavaScript, Scala, Python, and SQL.
• 2+ years of experience in a technical support role.
• Proven ability to facilitate communication between teams.
• A track record of delivering outstanding service.
• Familiarity with CRM platforms such as Salesforce, Dynamics, or HubSpot.
• Experience with web marketing, analytics, or AdTech.

Benefits

• Comprehensive benefits package including medical and vision coverage.
• Flexible PTO policy and paid holidays.
• 401(k) plan and life insurance.
• Mental wellness resources available.
• Supportive and collaborative work environment.