Technical Support Engineer II - Remote

Overview

Delinea is seeking a talented Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers.

In Short

• Provide post-sale technical support to customers and partners.
• Assess and document reported customer issues.
• Formulate and communicate resolution plans.
• Gather necessary information and resources.
• Investigate and reproduce case scenarios.
• Provide clear customer responses and document corrective actions.

Requirements

• 1-2 years of proven relevant professional experience as a technical support agent or its equivalent.
• In depth knowledge and experience in IT and System administration.
• Experience in Networking and data transport and encryption.
• Knowledge of Cloud infrastructure, Machine, network and services virtualization.
• Understanding of Security concepts and methodologies.
• Relational databases and SQL language proficiency.
• Familiarity with .NET applications.

Benefits

• Competitive salaries with equity and bonus program.
• Full suite of medical, dental, and vision insurance.
• Pension/retirement matching.
• Generous discretionary time off (DTO) and paid company holidays.
• Paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.