Technical Support Engineer III - Remote

Overview

Narvar is growing! As a Technical Support Engineer, you will be the department subject matter expert and provide advanced technical assistance and support to customers and other support engineers. You will work closely with not only the support team but other cross-functional teams (Sales, Implementation, Engineering, Logistics, etc.) in helping drive function level initiatives for the overall success of Narvar.

In Short

• Diagnose and resolve high-priority, complex technical issues reported by customers.
• Conduct thorough root cause analysis of recurring issues.
• Ensure high ticket productivity while maintaining minimal backlog.
• Manage incidents and service requests using internal tools.
• Serve as the main escalation point for critical issues.
• Provide On Call support in rotation including weekends.
• Work with cross-functional teams to drive resolution to critical customer issues.
• Mentor and provide guidance to junior support engineers.
• Create and maintain detailed technical documentation.
• Maintain deep expertise in the company’s products and services.

Requirements

• 5-8 years of experience in technical support or a related field.
• Deep understanding of APIs and knowledge of database tables & SQL.
• Proficiency in HTML, CSS, JavaScript, and intermediate Python.
• Ability to work independently with minimal supervision.
• Outstanding verbal and written communication skills.
• Excellent analytical and problem-solving abilities.
• Strong customer service orientation.
• Flexibility and agility with changing priorities.
• Ability to create and maintain detailed technical documentation.

Benefits

• Opportunity to work with major brands like GameStop, Sonos, and Nike.
• Collaborative and learning-focused environment.
• Celebration of professional wins and team events.
• Commitment to diversity and equal opportunity.