Technical Support Engineer Tier II - Remote

Overview

As a Technical Support Engineer Tier II, you will provide exceptional assistance to customers by leveraging your technical expertise and problem-solving skills to resolve complex issues efficiently.

In Short

• Assist support engineers and customers in resolving complex technical cases.
• Provide best-practice recommendations for product setup and configuration.
• Participate in remote sessions with customers to address and resolve issues.
• Maintain and enhance the knowledge base by creating and updating technical documentation.
• Work in a customer-focused environment to ensure high satisfaction.
• Collaborate with team members to improve support processes.
• Stay updated with product knowledge and technical skills.
• Support a cloud-native endpoint management platform.
• Engage in continuous learning and professional development.
• Contribute to a culture of excellence and teamwork.

Requirements

• Proven experience in a technical support role.
• Strong problem-solving skills and technical expertise.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with cloud-based technologies is a plus.
• Familiarity with endpoint management solutions.
• Ability to create and maintain technical documentation.
• Customer-focused mindset with a passion for helping others.
• Willingness to learn and adapt in a fast-paced environment.
• Relevant certifications in IT support or related fields are advantageous.

Benefits

• Opportunity to work with a leading cybersecurity company.
• Professional development and continuous learning opportunities.
• Collaborative and innovative work environment.
• Competitive salary and benefits package.
• Flexible work arrangements.
• Access to cutting-edge technology and tools.
• Supportive team culture focused on excellence.
• Opportunity to contribute to impactful projects.
• Work with a diverse and talented team.
• Health and wellness programs.